Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
What cleaning services do you offer?
We offer regular house cleaning, deep/spring cleaning, end-of-lease cleaning, specialist services (like oven, carpet, and window cleaning), and eco-friendly options tailored to your needs.
Do I need to be home during the clean?
Not at all! Many of our clients provide us with a key or access code, but we’re happy to coordinate whatever works best for you.
How long will the cleaning take?
The duration depends on the size of your home and the type of service. We’ll provide an estimated time when you book.
Do I need to provide cleaning equipment?
No need. Our team comes fully equipped with all necessary cleaning supplies and equipment.
What makes Clean Freak Nation the standout choice for cleaning in Melbourne?
At Clean Freak Nation, cleaning isn’t just a service — it’s a passion and a promise. We don’t settle for “good enough.” We’re the cleaning team Melburnians trust and love because of our custom-crafted cleaning, obsession with details, eco-friendly products, reliable experts, flexible scheduling and transparent pricing.
Are your cleaners background-checked and insured?
Absolutely! All our cleaners undergo thorough background checks and are fully insured for your peace of mind.
What products do you use? Are they safe for pets and kids?
We primarily use eco-friendly, non-toxic cleaning products that are safe for children and pets, but we’re happy to use your preferred products if you have specific requirements.
Can I customize my cleaning?
Definitely! We tailor every clean to your specific needs, whether you want us to focus on certain rooms, skip others, or use special products.
What if I need to reschedule or cancel?
We understand things come up. Just give us at least 24 hours’ notice for cancellations or rescheduling to avoid any fees.
Are there any common misconceptions about professional cleaning that you'd like to clear up?
Professional cleaning is more than just pushing a vacuum around or wiping surfaces—it’s a skilled service that brings real benefits. It's not just a luxury, not all cleaning companies do the same thing, you don't always save money doing it yourself, cleaning products aren't all the same, and you don't always need to be home.
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